Frequently Asked Questions

1. What material is used in this product (gift set)?
  • The bamboo jar is made from 100% naturally grown bamboo.
  • The reusable pads are composed of 70% bamboo cotton fibre and 30% organic and sustainably sourced cotton (no polyester mix as found in bamboo velour, terry, velvet and charcoal).
  • The Loofah exfoliating pad is made from Loofah which is a fruit from the cucumber family. Stitched together with organic cotton on the reverse side using organic cotton thread. The elastic is wrapped in organic cotton fibre threads.
  • The laundry bag is made from 100% organic and sustainably sourced cotton.
2. Are the popular micro-fibre face pads in the market better?
  • We do not think micro-fibre pads are better because of the following reasons;
  1. Micro-fibre is a synthetic fibre which is not biodegradable or recyclable. The tiny fibres/fluff that comes off during washing end up in our rivers and oceans and we feel it negates the whole purpose of using reusable products for a better planet. 
  2. Some companies do take the used product back to dispose of in a sustainable way; however we feel the harm outweighs the benefits of using micro-fibre pads and cloths.
  3. Micro-fibre products can be flammable and can even emit toxic gases.

Please see the footnote below for reference of our source for this vital information.

3. What size are the pads and the Loofah exfoliating pad?
  • Our pads are 8cm in diameter. Please note the Loofah pad does expand when wet.
4. How many layers do the pads have and why?
  • Our reusable pads are made of two thin layers.

Why two layers?

  • To avoid excessive waste of skincare products such as your cream cleansers. Two layers absorb less of your precious products whilst giving you a softer pad. It is also an unnecessary waste of natural resources. For example some pads have a third layer for finger inserts to hold the pads.
5. What are the best ways/ how to use these pads?
  • Wash before first use. Although we have used our best efforts to ensure these pads were manufactured in a hygienic disinfected environment without any contamination with dyes, chemicals and other substances we advise you to wash them before first use.
  • Wet the pad with warm water, or use cleanser/micellar water on the pad. Although the pads can be used with warm water only, for a more gentle soft feel especially for sensitive skin use with a cleanser or micellar water. This also gives best results when removing make up.
  • For the eye area we highly recommend you hold the pad over each eye for a few seconds dabbing with your fingers instead of rubbing to remove stubborn eye makeup. This breaks down the molecules in the makeup especially if a cleanser or micellar water is used and will allow you to gently wipe away the makeup. Then, rinse it clean. This will also protect the highly sensitive thin skin around the eye sockets. Repeat this method until all make up is removed, avoiding rubbing as much as possible.
  • Use a circular motion to remove makeup or cleanse the rest of the face.
  • Place the dirty pads in the laundry bag and wash at 40°C in the washing machine or wash by hand. NB: Please tie a knot securely to avoid the pads blocking your washing machine
6. I am worried my pads will stain. Why don’t you offer black pads which are anti-stain?
  • It is correct that stubborn make up such as eye liner, mascara and some lipstick colours may leave your pads slightly stained or off white. These stains should go after 2-3 washes. We find washing with a mild anti-bacterial hand wash or soap usually does the trick. What’s important is that the pads are clean and can be re-used.
  • The harm outweighs the benefits in offering coloured pads like black ones which claim to be anti-stain but in actual fact you just can’t see the stains. Here are our reasons for avoiding black or coloured pads;
  1. Natural dyes lack the vibrancy of synthetic dyes and are expensive to use. This means most manufacturers and companies use synthetic dyes which are not biodegradable. These synthetic dyes pollute the water and rivers in many poorer countries where some people struggle to find clean drinking water.
  2. The cost of offering naturally dyed cotton pads are too high for us to offer a reasonable retail price to our customers. The aim is to encourage ordinary people to switch to reusable but if the product is too expensive this can become a deterrent.
7. Can I tumble dry the pads?
  • We do not recommend tumble drying or use of fabric softeners on these pads. This can impact the softness of the cotton fibres and can make them feel rougher. They are best dried by air either by hanging them up using their tags or laying them flat on a clean surface/ kitchen towel etc.
8. How long will these pads last?
  • These pads should last hundreds of washes and re-use however this depends on many factors such as how they are washed and dried etc. For example if you dry them on the radiator this can make the bamboo fibre very rough and the pads will not feel as nice. People usually replace their pads when they become slightly off colour and not so pleasing to the eye and not because of their durability. If you do need to buy top up pads we will soon offer a mini pack of 10 pads. You can rest assured that your used pads will freely biodegrade and return to nature.
9. What is the Loofah Exfoliating pad for and how is it used?
  • We have added this as a bonus to cater for people who enjoy a more rigorous exfoliation. It’s ideal for people who have tougher, less sensitive skin. It’s best used on the neck or tough skin areas like the nose; but is versatile for exfoliating your hands etc.
10. Why do you source your product from abroad? Doesn’t this go against the whole eco-friendly ethos because of the carbon footprint in shipping?
  • We do not claim to be a zero carbon footprint or zero waste company. We are taking that first step just like many people towards achieving a zero waste/ low carbon footprint lifestyle.
  • Firstly bamboo and organic cotton cannot be sourced locally in the UK. It is imported anyway thus contributing to the carbon footprint. Secondly and with regret, we feel the UK Government’s policy on taxes and so on; make it extremely difficult for small businesses or manufacturers to make products in the UK at a reasonable cost so that the end customer gets value for money. We had to strike a balance and outweigh the advantages and disadvantages of manufacturing locally, and it was not feasible.
11. Is this product safe to use on sensitive skin or babies?
  • Our pads are certified by OEKO -TEX STANDARD 100. This means that independent global experts have tested every thread to ensure these pads are free of harmful substances and safe for human use. This makes our pads suitable for sensitive skin even for babies.

[If you wish to check the validity of our supplier’s OEKO-TEX STANDARD 100 certificate number you may wish to do a label check at . Please enter certificate No. 19.HCN.98718 in the search box.

  • We encourage our customers to use our pads on babies especially new-born babies during bath times. No dyes, fragrance or colours have been used in our product with sensitive skin in mind to keep it 100% natural.
  • Our CEO had radiotherapy induced burns in her neck and face following cancer treatment. Regular cotton pads, Muslin cloths or cotton towels were too abrasive and inflamed the skin. However, these bamboo pads when used with a soft cleanser, gives a very mild exfoliating clean which is ideal for sensitive irritated skin.
  1. As stated above these pads can be used with warm water only however for a gentler soft feel, especially for sensitive skin use with a cleanser or micellar water. This also achieves the best results when removing make up.
12. There are cheaper reusable bamboo cotton pads in the market why is yours more expensive?
  • Our pads do not contain any polyester mix as can be found in bamboo velour, terry, velvet and charcoal pads which are widely available at a cheaper price. Our bamboo pads are are made using raw cotton that is certified as organically and sustainably sourced by international reputable organisations such as GOTS. We have sourced our product from a certified ethical sustainable manufacturer which means our cost price is higher. Our pads also have OEKO-TEX STANDARD 100 This extra certification to ensure safety and quality of our product has meant our cost price is much higher. We have tried our best to keep our price reasonable and competitive.
13. What is Organic cotton and why is it important?
  • Organic cotton is generally defined as cottonthat is grown organically in subtropical countries such as India, Turkey, China, and parts of the USA from non-genetically modified plants, and without the use of any synthetic agricultural chemicals such as fertilisers or pesticides.

Why is it important to use organic cotton?

  • Organic cotton is grown using methods and materials that have a low impact on the environment. For example less water is used to grow organic cotton because it is not synthetically grown in lands and climates that do not naturally create an environment for the cotton plant to flourish. Organic production systems replenish and maintain soil fertility, reduce the use of toxic and persistent pesticides and fertilisers, and build biologically diverse agriculture. Third­-party certification organizations such as GOTs or the Soil Association verify that organic producers use only methods and materials allowed in organic production.
14. What is GOTS certification?
  • This is the “green” standard to which Organic Cotton Textiles are produced.
  • The International Working Group on Global Organic Textile Standards is made up of four member organisations, namely OTA (USA), IVN (Germany), Soil Association (UK) and JOCA (Japan), which contribute to the GOTS. They work together with other organizations and experts who offer their expertise in organic farming to ensure they are environmentally and socially responsible in textile processing.

For further details visit

15. What is OEKO-TEX STANDARD 100 certification?
  1. OEKO-TEX® is a union of 18 independent research and test institutesin the field of textile and leather ecology in Europe and Japan with contact offices in more than 60 countries. The independent OEKO-TEX® partner institutes are entitled to conduct appropriate laboratory tests or company audits in accordance with worldwide standardised guidelines. These comprehensive product and process tests guarantee risk management, consumer and environmental protection, as well as legal conformity.
16. What is sustainable?
  1. The ecological definition of sustainability originated with the Brundtland Report in 1987, which describes sustainable development as “one that satisfies the needs of the present without adversely affecting the conditions for future generations.”
  2. In plain layman’s English this means ‘don’t be greedy and use up all the resources without leaving some for future generations and don’t destroy the natural eco systems rather preserve it.’
17. Why is using bamboo better?
  1. Bamboo has Anti-bacterial properties: 

“Bamboo rayon showed excellent and durable antibacterial activities against both gram-positive and gram-negative bacteria”. M.D. Teli, Javed Sheikh, Antibacterial and acid and cationic dye-able bamboo cellulose (rayon) fabric on grafting, Carbohydrate Polymers, Volume 88, Issue 4, 16 May 2012, Pages 1281–1287

NB: A later research report by another industry expert has stated there is no clear evidence that the anti-bacterial properties found in bamboo is retained after it goes through the manufacturing process of making a particular product. It is not clear if this report was referring to dyed bamboo fibres. Therefore this claim is inconclusive. However we are optimists and prefer to believe in the positive report.

  1. Sustainable, water efficient, oxygen boosting, CO2 lowering crop, – bamboo belongs to the grass family and grows densely in small areas so less land is used. Bamboo is very rarely irrigated thus less use of water, generates 35% more oxygen than other trees (slows deforestation)
  2. No pesticides or fertilisers required to grow – bamboo contains a substance called ‘bamboo kun’ an antimicrobial agent that gives plants a natural resistance to pests and fungi infestation.
  3. Lower soil erosion – The extensive root system of bamboo and the fact that it is not uprooted during harvesting means bamboo actually helps preserve soil and prevent soil erosion. The bamboo plant’s root system creates an effective watershed, stitching the soil together along fragile river banks, deforested areas and in places prone to mudslides
  4. Bamboo fibre is biodegradable in soil by micro-organisms and sunlight. Clothing made from bamboo can be composted and disposed of in an organic and environmentally friendly manner.
  1. We would like to accredit some of our research and information mentioned above to the following sources:

    1. Bamboo vs. Microfiber – Which Fabric Is Best For You? January 21, 2019 (
    2. Brundtland Report 1987, Federal Office for Spatial Development ARE
    3. ‘Natural dyes v synthetic: which is more sustainable’ – An article in The Guardian by Esha Chhabra, (31.03.2015)
    4. Potential of Bamboo in Sustainable Development – Research article by Anu Gupta, Ajit Kumar, punlished on 1st July 2008.