Easy, Hassle Free Returns & Cancellations
Products purchased via our Amazon link
For all our products listed on one of the Pan European Amazon platforms any returns or refund requests must be made via your Amazon account. As you may be aware Amazon is very customer focused and will inform of your request for return and refund. We will endeavour to make contact with you via the Amazon platform to offer you an easy, hassle free return where appropriate.
Products purchased directly via our website
If you are unhappy with your purchase for any reason, you may return your unused purchase for refund or replacement within 30 days of the original shipment date. You may want to insure your return as we can’t be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product.
In the unlikely event that anything should go wrong with your delivery, please contact us within 30 days of delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
Important: Refunds can only be credited against the payment method used to make the purchase.
Please direct all returns to:
Return Item Department
35 Bawdsey AvenueIlfordEssexIG2 7TW
For products purchased on the Amazon website, any cancellation must be done via your amazon account in accordance with the terms and conditions of the corresponding Amazon market.
For all other products if you need to cancel an order please send an e-mail to firstname.lastname@example.org. If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.